Return & Refund Policy
Effective date: September 15, 2026
Last updated: September 15, 2026
This Return & Refund Policy applies to orders placed through https://mindrtim.com. Nothing in this policy excludes, restricts, or replaces any non-waivable consumer right.
1. 30-Day Change-of-Mind Return Window
You may request an authorized change-of-mind return within 30 days after delivery.
To qualify, the product must generally be unused, uninstalled, complete, in its original packaging, and in resalable condition, with all included parts, accessories, manuals, labels, seals, and promotional gifts, plus proof of purchase from mindrtim.
Opening external shipping packaging only to inspect a product does not automatically make it ineligible, unless the item is sealed for health, hygiene, or safety reasons.
2. Return Authorization Is Required
Email support@mindrtim.com before returning any product. Include your order number, name and order email, product, reason for return, and clear photos or a short video where relevant.
If authorized, we will provide return instructions and the correct return address. Do not return products to the address on a parcel or to a fulfillment location unless we expressly confirm it. Authorization does not itself guarantee a refund; returned products remain subject to inspection.
3. Change-of-Mind Return Shipping Costs
For an eligible change-of-mind return, the customer is responsible for return shipping and related carrier charges, unless otherwise stated or required by law. Use a trackable service and retain the receipt.
4. Damaged, Defective, Incorrect, or Misdescribed Products
Please contact us within 7 days after delivery if an item is damaged in transit, defective, incorrect, missing parts, or materially different from its description. Include evidence and retain the item and packaging while we review the issue.
The 7-day reporting request helps us investigate carrier and fulfillment issues and does not limit a longer non-waivable statutory right. For a verified issue, we will cover reasonable authorized return costs or provide an appropriate remedy such as troubleshooting, missing parts, repair, replacement, partial refund, or full refund.
5. Non-Returnable Products
Unless applicable law requires otherwise, change-of-mind returns are not available for personalized or made-to-order goods; perishables; opened hygiene, intimate-care, cosmetic, or personal-care products; broken safety seals; hazardous or flammable materials; digital goods; activated software; gift cards; clearly marked final-sale items; or products used, assembled, installed, altered, washed, customer-damaged, or returned incomplete.
These exclusions do not remove remedies for defective, damaged, incorrect, or materially misdescribed products.
6. Sets, Bundles, Multipacks, and Gifts
A set, kit, bundle, or multipack must generally be returned with all components. Promotional gifts supplied with a purchase must also be returned when the qualifying purchase is returned. Where permitted by law, a refund may be reduced to reflect missing or retained items.
7. Inspection and Refunds
After an authorized return is received, we will inspect it and notify you of the outcome. Approved refunds are issued to the original payment method. Your bank, card issuer, or payment provider may need additional time to display the refund.
Original outbound shipping, customs duties, import taxes, and similar charges are normally non-refundable for a change-of-mind return, but will be refunded where the return results from our error or applicable law requires it.
8. Exchanges and Replacements
Exchanges and replacements depend on product availability and eligibility. We may ask you to return the original for a refund and place a new order. For a verified product issue, a replacement may be sent after evidence review or receipt of the original.
9. Order Cancellations and Changes
Contact us as soon as possible if you need to cancel an order or change its address or contents. A change can be approved only before processing or shipment has progressed too far. After dispatch, the return procedure applies.
10. Payment Disputes
Please contact us first if you believe there is an order or billing problem so we can investigate. This does not prevent you from using rights provided by your payment provider or applicable law.
11. Contact Us
For return or refund help, email support@mindrtim.com or visit Contact Us.
Always obtain return authorization and the correct return address before sending a product.